A Basic Brand - Kid's Cotton Sweater

At Kidsy, we sell open-box, overstock, and returned items — always inspected, never guesswork. Here’s how we label condition so you know exactly what you’re getting:

Open Box:

Item is new and unused. Box was opened due to return. Packaging/box is imperfect.

Floor Model:

Display item, never been used. May show light handling or showroom wear such as a minor scuff. Packaging/box is imperfect.

Gently Used:

Light wear (like minor stain / minor scuff). Fully functional and carefully inspected. Packaging/box is imperfect.

We ship anywhere in the U.S. (except HI & AK), using USPS, UPS, and FedEx.

Here’s what to expect:

• Processing time: 3–4 business days
• Delivery time: 3–7 business days after shipping
• You’ll receive tracking info by email once your order ships

We accept returns within 14 days only if your item is damaged, defective, or not as described.

Here’s what to know:

• Items must be unused and returned in original condition
• We don’t accept returns for buyer’s remorse or sizing issues
• You must ship the item within 4 days of receiving your return label
• Refunds are issued after inspection (within 7 business days)

Non-returnable items include:

• Personal care products (e.g. hygiene items)
• Customized or personalized items

To start a return:

Email us at hello@kidsy.co with your order number or receipt.

Important: Once shipped, orders cannot be canceled or rerouted. If your order hasn’t shipped yet, we may be able to cancel it — contact us ASAP.