At Kidsy, we specialize in open-box, overstock, and return items from major retailers. Our expert team carefully inspects each item to ensure quality before listing them on our website. Here's a guide to help you understand the conditions of the products you shop for at Kidsy:

Damaged Box

Almost all of the items come in either damaged boxes or boxes with some retail wear and tear so they may not be suitable for gifting. The box may be damaged, but our team inspects the items before shipping. We repair the box for shipping where needed. Please note that the box may not be perfect, which is worth considering if the item is intended as a gift.
Most products come in the original manufacturer’s box.

Brand New
Item is in its original packaging with tags still attached. The box may have some damage, but the product is in new condition and has never been used.

Open Box
Open Box: The box has been opened, and the item may have been removed but remains new and unused. These products include floor models or returns that have been inspected for safety, functionality, and cleanliness. Any minor flaws will be noted.

Gently Used
Gently Used: Item shows minimal signs of use, such as minor scratches or scuffs, but is in perfect working order. This category may include items with light wear but no significant damage. Any notable defects will be described in the product listing.