Excellent | 100,000+ Customers
Proudly Serving 100k+ Happy Families
Frequently Asked Questions
How do I use filters to find what I need?
Use the filtering options (condition, brand, age range, price) above the collection grid to narrow down to the right products quickly.
What age ranges or size recommendations are helpful?
Each product lists recommended age/weight/height ranges in the description. For example, strollers may list “birth to 50 lb”. Always check the specs before purchase.
What does “gently used / open box” really mean for a product?
Open box = brand new item, box opened or imperfect. Gently used = lightly pre-owned, inspected, may have minor cosmetic wear but fully functional. (Refer to our condition guide on the site.)
Are the accessories, original packaging, and parts included?
For new and open box items - yes, typically everything is included. For floor models or gently used items, packaging may be missing and accessories are subject to condition notes.
How do I know the manufacturing date or expiry of items like car seats?
We include manufacturing/expiry information when available. Always verify the date if purchasing safety gear (like car seats) with expiry considerations.
Can I reserve an item or add it to a wishlist?
We do not hold inventory. Items in your cart are not reserved. Limited quantities move fast, so we recommend checking out promptly.
What if something I like is sold out?
You can sign up for email alerts or join our newsletter - we drop new inventory often and send notifications when new items become available.
Do open-box or gently used items affect size or fit?
No. Size, fit, and functionality remain the same as new items. Condition refers only to packaging or cosmetic appearance.
How do I compare condition levels across items?
We label each condition clearly (New, Open Box, Floor Model, Gently Used). Use our “Condition” page for details on what each label means.
Does the item condition affect warranty or return eligibility?
Yes - see the condition label. For example, gently used items may not have manufacturer warranty, and return eligibility may vary slightly (check product page or summary).
What is a Final Sale item?
Final Sale items are not eligible for returns or exchanges. These products are sold as-is and do not include manufacturer warranties.