At Kidsy, we sell open-box, overstock, and returned items — always inspected, never guesswork. Here’s how we label condition so you know exactly what you’re getting:
New (Open Box):
Item is new and unused. It was returned or opened but never used. Inspected for quality and functionality.
Gently Used:
Light signs of use (like minor scuffs or fabric wear) but in full working order. Always safety-checked.
Damaged Box:
Item is in perfect condition, but the box may be scuffed or torn. May not be ideal for gifting, but great for saving.
Brand new, open box item. Box may have some damage, but item is unaffected.
- One-Hand Operation: Opens easily with one hand; swings 180° and stays open at 90° for hands-free use
- Dual Lock Safety: Childproof locking system keeps kids (6–24 months) safe from stairs and kitchens; also great for pets
- Adjustable Fit: Fits openings 28.9" to 49" wide, 30" tall; 18" wide door opening for easy access while carrying baby
- Flexible Installation: Pressure-mount for no wall damage or hardware-mount for a secure, long-term setup
- Sturdy & Secure: Durable build with 2.45" wide slats ensures a strong, stable barrier for lasting protection
We ship anywhere in the U.S. (except HI & AK), using USPS, UPS, and FedEx.
Here’s what to expect:
- Processing time: 3–4 business days
- Delivery time: 3–7 business days after shipping
- You’ll receive tracking info by email once your order ships
We accept returns within 14 days only if your item is damaged, defective, or not as described.
Here’s what to know:
- Items must be unused and returned in original condition
- We don’t accept returns for buyer’s remorse or sizing issues
- You must ship the item within 4 days of receiving your return label
- Refunds are issued after inspection (within 7 business days)
Non-returnable items include:
- Personal care products (e.g. hygiene items)
- Customized or personalized items
To start a return:
Email us at hello@kidsy.co with your order number or receipt.
Important: Once shipped, orders cannot be canceled or rerouted. If your order hasn’t shipped yet, we may be able to cancel it — contact us ASAP.